FAQ's

Frequently Asked Questions

GENERAL ORDERS

How can I change my shipping address?

    • By default, the last used shipping address will be saved into your account. You can change the address in your account or during checkout.

What are the shipping times?

    • Free Shipping: Please allow 3 days for processing and 2-4 business weeks for shipping.

    • Do you need it fast? Contact us, and we will confirm you cost and rush shipping for that specific product that you are interest.
    • Rush Shipping: Please allow 3 days for processing and 7-14 business days for shipping. Currently available for only for Backdrops. Extra cost may applied. 

    How can I track my orders & payment?

      • After we process your order, you will be given a tracking number(s) and link where you could track your order.

      How do I cancel my orders before I make a payment?

        • If your product has been shipped, we cant no longer cancel your order. Contact us, and we will let you know the status of your order. Email: info@handyandclassy.com

      What is the delivery fee? How much is the handling fee?

        • We do not charge a delivery fee, or handling fee.

      What payment methods do you accept?

        • We accept all major credit cards including American Express, MasterCard, PayPal.  

      What happens if there’s been a delivery mishap to my order? (Damage or lost delivery)

        • We take such matters very seriously and will look into individual cases thoroughly. Contact us at info@handyandclassy.com. 


      BACKDROPS ORDERS

      Q:What's the difference between thin vinyl and polyester?

      A) Thin vinyl material:

        • Not waterproof;
        • Used for indoor;
        • More for one-time use;
        • Maximum seamless width of 300cm
        • Can not wash,
        • Ironing backface to reduce creases, indoor.
        • (If you are planning to use the backdrop for a party, then this is the perfect for you).

       

      B) Polyester Material:

        • Thicker;
        • Maximum seamless width of 300cm;
        • Can be washed and ironed;
        • Any folding, easy to carry;
        • Economical price, Better quality!
        • Can be used for both indoor and outdoor;
        • Can be used and stored for a long time;
        • For the polyester background, you can wash it or iron it to remove the creases, creases are easily removed.
        • Ironing, no creases, color more vivid, outdoor, professional.
        • (If you are a photographer, party planner, or planning to use the backdrop for multiple times than once this is perfect for you).

       

      Q:How to remove creases?

      • You can hang the background or wrap it on a tube to reduce the creases.

      • For the thin vinyl background: You can iron on back side of the background with low temperature to remove or reduce the creases, but please do not iron on front side of the background or let the background touch the water, because that will ruin the background.

      • For the polyester background: You can wash it or iron it to remove the creases, creases are easily removed.

       

      Q:How do I customize the background on sale?

       

      A) During the check out in the "SPECIAL INSTRUCTIONS FOR SELLER" space, you can add notes and personalized your order (such as: color, wording, etc). In case you want to add something to your order contact us or email us at info@handyandclassy.com

      C) You will received a draft and If you are satisfied with the design and just until you love it and approve it. It will be printed and shipped it.

       

      Q:How do I customize the background not on sale?

       A:You can send the pictures or ideas and size to our customer service  via Conversations or Order Messages, and our designers will try to design a similar background for you. If you are satisfied with the design.

      B) You can send the custom information and size to our customer service via contact us or email: info@handyandclassy.com or through our social media messages. The customer service will create a special link for you, you can place your order in the link.
      C) You will received a draft (designer team will try design a professional and similar background for you) If you are satisfied with the design and just until you love it and approve it. It will be printed and shipped it.

       

       

       

       

      Q:How long will it take to send the background(s) to me?

      • We need 2-4 workdays to produce after you order.
      • Please allow 3 days for processing and 2-4 business weeks for shipping.

       

      United States                /  12-20 working days

      Europe, Asia, Oceania  / 15-30 working days

      Africa, South America   /  25-60 working days
                       Note: Brazil  /  40-90 days
      • If you need it fast, contact us about our RUSH SHIPPING!


      Q: Customized Orders

        • Backdrops can be customized with Name, Date, Phrases, Size and Colour.
        • NOTE: Most of our designs can be customized and we can work on size (there are some exception).
        • If you have any questions about size, and customize contact us at info@handyandclassy.com


      Q: What payment methods do you accept?

        • We accept all major credit cards including American Express, MasterCard, PayPal.